FAQ

1. Where do you ship to?
We currently ship across the United States.

2. How long does shipping take?

We offer several shipping options:

✦ Express Shipping (3–6 business days): $20
✦ Free Shipping (7–14 business days): $0
✦ Free Standard Shipping (7–14 business days): $10

Orders are typically processed within 1–3 business days before shipment.

3. Why are there multiple “Free Shipping” options?
Some items or promotions may include different free shipping methods. All free shipping options deliver within 7–14 business days.

4. Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number via email.

5. What materials are your tea bottles made from?
Our products are made from quality materials designed for safe, everyday use. Please check each product page for detailed specifications.

6. Can I use the tea bottle for hot and cold drinks?
Most of our tea bottles are suitable for both hot and cold beverages. We recommend reviewing product details for temperature guidelines.

7. Is the bottle leak-proof?
Many of our designs are leak-resistant or leak-proof when properly sealed. Always ensure the lid is tightly closed before carrying.

8. How do I clean the bottle?
We recommend hand washing to maintain the quality and longevity of the product.

9. Can I change or cancel my order?
Orders can only be modified or canceled shortly after being placed. Please contact us as soon as possible.

10. Do you accept returns or exchanges?
We accept returns or exchanges within a limited period if items are unused and in original condition. Please contact us before returning any item.

11. How can I contact customer support?
You can reach us via email, and we typically respond within 24–48 business hours.